Delete your account & data

Two separate things, in two separate places. You can delete either, or both.

Your money data never leaves your phone. Expenses, income, loans, goals, vault entries and every scanned bank message are stored only on your device — we have no copy, so only you can delete them. Separately, we hold a small account record (email, name, phone, licence, payment history, support messages) so we can issue your licence and help you. That one is deleted by asking us here.

1. Delete the data on your phone

Open FinWise and go to More → Delete account & data. Before you confirm anything, the screen shows exactly how many records will be erased, area by area, and offers to export a backup first.

This is permanent and immediate. We cannot restore it for you afterwards — we never had a copy.

2. Delete your account record on our servers

If you have already uninstalled the app, or you want the account itself removed, email us from the address you registered with:

lakshmanlucky.lucky21@gmail.com

Use the subject “Delete my FinWise account”. Writing from the registered address is how we confirm the request is genuinely yours — we will not action a deletion for an account we cannot verify you own.

You can also message us on WhatsApp: +91 86862 06428.

What gets deleted

What we keep, and why

If you have paid us, Indian tax and accounting law requires us to retain a record of the transaction. We keep the amount, date and invoice number with your personal details stripped out, so the record can no longer be linked back to you. Nothing else is retained.

How long it takes

Deletion on your phone is immediate. Deletion on our side is completed within 30 days of a verified request, and we email you to confirm when it is done.

Before you decide

You are entitled to a copy of everything we hold about you. If you would rather see that first, ask at the same address and we will send it.